Contact Us
- The easiest way to reach us is to email info@WaterPumpsNow.com. We will return all emails within 24 hours.
- Shipping & Delivery
- All products are shipped from our warehouse within one day. Shipping costs are calculated directly within the shopping cart. If you have any questions email us at info@WaterPumpsNow.com
- ATTENTION!! - Some products may need to be ordered directly from the manufacturer, these special orders may take an additional 1 to 2 weeks for delivery. If you would like to know if we have a specific item in stock, please feel free to email us.
Shipping is typically scheduled daily during the week. We do not ship on weekends of holidays.
We try to ensure your order is shipped out as fast as possible if item is available in the warehouse. - Majority of our shipping is conducted as a ground service or home delivery service with UPS.
- Privacy & Security
- We Respect Your Privacy
At Water Pumps Now, we value your trust. The purpose of this document is to communicate how we collect, use and protect information about our online guests / clients. For example, we collect information when you place an order, send us an e-mail, or if you were to call us.
This information may include:
Your name, your mailing address, your e-mail address, your phone number, your credit card number along with any other personal or preference information you provide to us. We do not share your information with any third parties (other than credit card companies and banks in order to process payments). While our web site may offer links to other sites, other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have linked to one of our web sites through another site. In such cases the site you linked from may collect information from people who click on the banner or link. Please refer to the privacy policies on those sites to see how they collect and use this information.
Security - Our Commitment to Data Security
The computers that run our web site and databases employ appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.
Secure Sockets Layering (SSL)- Water Pumps Now uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our web site is just as safe as giving your credit card number over the phone.
Safe Shopping
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.
- Returns & Replacements
- All items can be returned in the original, unopened box, and must be fully insured within 15 days from purchase. However, a 15% restocking fee will be occurred on all items. All damage claims must be made within 7 days of receipt. All shipping costs back to Water Pumps Now will be the sole responsibility of the buyer. No credit will be given until item is returned back to Water Pumps Now.
If an item is determined defective or DOA within 7 days of receipt, in some cases, it may have to be returned directly the manufacturer, or will be returned to Water Pumps Now for an exchange at no cost to you. - Payment, Pricing & Promotions
- Prices are subject to change at any time. We cannot guarantee prices you see today will be the same at a future date. We accept only major credit cards (Visa & Mastercard) . All promotions are subject to change for time to time. We cannot always honor promotional prices due to constraints from the manufacturer.
- Updating Account Information
- Log into your personal account to change any personal information, including: Billing & Shipping address or contact information such as email and phone. Please be advised, once an order has been place we cannot change to address you used during checkout without contacting us prior to shipping.