All items can be returned if they are unused and in the original, unopened box, and must be fully insured within 15 days from purchase. A minimum 15% restocking fee will be occurred on all items. All damage claims must be made within 7 days of receipt. All shipping costs back to Water Pumps Now will be the sole responsibility of the buyer. No credit will be given until item is returned back to Water Pumps Now. If an item is determined defective or DOA within 7 days of receipt, in some cases, it may have to be returned directly the manufacturer, or will be returned to Water Pumps Now for an exchange at no cost to you.